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Return Policy

Refunds

Power Pony will process returns and refunds only for items that were purchased directly from Power Pony within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

Refund Process

Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Power Pony unless the return is a result of our error.

Return Guidelines

You may return any new, unused items ordered from Power Pony in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.

Instructions

  1. Securely pack the item(s) in the original packaging.
  2. Please include the original packing slip and a note explaining the reason for your return. 
  3. Returns must be postmarked within 30 days of original receipt.
  4. Clearly label the package for return using the following address: 3280 Sunrise Highway #367, Wantagh, NY 11793

Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage. powerpony.com recommends choosing a shipment method that allows you to track your package.

International Disclaimer (for products purchased in the United States being used outside the United States)

The Power Pony product is produced for sale in the United States. The Warranty for customers who intend to use it outside of the United States and is not applicable. Power Pony products produced for and sold in international channels are warranted as applicable in such foreign countries. If you have Power Pony products that require service, were purchased in the United States and are now outside the United States, email support@powerpony.com. On these products, which require service, consumers are responsible for all costs including shipping, resulting taxes, duties of replacement parts and local power adaptors at the owner’s expense.