Thank you for purchasing the Power Pony! Your adventures await! Now that your Power Pony has arrived, please watch Mia's Assembly Video and check out our FAQ's below for any further questions.
Your Power Pony was designed with careful thought and detail. It is easy to assemble and intuitive to set up. Your Power Pony will come to life in 10-15 minutes.
Yes. It is recommended that you calibrate in order to balance and level the ZüME engine. Over time and consistent usage, recalibration may be needed to reset a "balance and level" status. If inaccurate calibration exists, this could affect the operation of the ZüME engine's intended use and performance.
Yes. It is always recommended to allow the Power Pony to get a full charge before riding the first time. This will allow for a full run time and optimal performance.
The Power Pony has a do not exceed weight limit of 150 pounds. But rider weight alone does not necessarily mean a person’s size is appropriate to fit or maintain control of the Power Pony. Please remember that the Power Pony is intended for use only by persons who are, at a minimum, completely comfortable, and competent while operating the product.
Generally, your Power Pony will ride for 45-60 minutes of continuous run time. Run time may vary depending on riding conditions, rider size and weight, climate, and/or proper maintenance.
Charging time for the Power Pony may vary but is estimated to be 45-90 minutes for a full charge.
No. Do not charge overnight. You should always charge the battery for the recommended re-charge time of 1-2 hours immediately after riding. Fully charge the battery before storing for extended periods of time. Unplug the charger from the wall outlet when not in use.
Yes. Each ZüME engine footpad will beep when activated. Continuous beeping may mean one of three things: 1) the battery needs to be charged, 2) the engine has been lifted and carried while powered on, or 3) the engine needs to be re-calibrated.
Yes. The ZüME iOS app is your Command Center to personalize the riding experience for all your ZüME products. You can change your skill and riding mode when ready from Beginner (trot) to Intermediate (gallop) or even Advanced (race). Fully custom speeds are available by selecting the “PRO” mode.
The ZüME App (currently iOS only) is available for download at > www.powerpony.com/app.
No. The Power Pony was designed to be on the ground while powered on. Picking up and moving the Power Pony while powered on may cause continuous beeping and require the ZüME engine to be powered off and back on and may require it to be re-calibrated.
Yes. You should always wear proper protective equipment, such as a certified protective helmet (with chin strap securely buckled). Local law or regulation in your area may legally require helmets.
Yes. Replacement parts including, wheels, saddles, reins and more are available at request by reaching firstname.lastname@example.org.
Cleaning your Power Pony and inspection of the ZüME engine and wheels periodically is recommended. To ensure long battery life, never store the product in freezing or below freezing temperatures. Periodic recalibration may be required to maintain the balance and leveling system of the ZüME engine. For more details please see our User Guide >> http://powerpony.com/userguide.pdf
Yes. A UL2272 Certified battery powers the Power Pony ZüME engine.
Yes. Power Pony has been issued the CPC (Children’s Product Certificate) in accordance with safety regulations and guidelines from the Consumer Products Safety Commission.
Yes. We warranty our products to be free of manufacturing defects for a period of 90 days from the date of purchase. This Limited Warranty does not cover normal wear and tear of front tires or rear wheels, or any damage, failure or loss caused by improper assembly, maintenance, storage, or abuse of the Power Pony.
Yes. Here at ZüME, we guarantee smiles and have a 30-day return policy. You may return any new, unused items ordered from Power Pony in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.